eLearning for Branch and Remote Offices
Impact 360 eLearning brings training to the desktop, helping you build employee skills — and customer satisfaction.
Impact 360 solutions provide built-in, Web-based eLearning functionality that can help your organization take charge of training — and then excel at it. You benefit from a practical, powerful solution that can deliver measurable results.
With Impact 360, eLearning is available directly on the desktop, enabling staff to access training assignments without ever leaving their desks, minimizing travel time and non-customer facing time. Pop-up alerts and email notifications inform users about scheduled learning events, such as lesson assignments, lesson times, or lessons approaching a due date.
Impact 360 integrates eLearning with the forecasting and scheduling function, so managers can schedule lessons at the most opportune time, to minimize impact on service levels. Training content can include:
- Content created in-house
- AICC-compliant courseware purchased off the shelf
- Learning “clips” from your organization’s best-in-class interactions, as captured by the desktop activity monitoring function. You can define business rules, capture interactions, and then edit them into learning clips highlighting best practices, such as examples of successful up-selling for sales representatives.
When implemented with the Performance Management solution, Impact 360 eLearning helps managers identify performance issues, then browse through course catalogues to find and assign relevant lessons. With a flexible system of access rights, supervisors can track completion reports and circle back to the performance scorecards to assess the progress of individuals, teams, branches, or the enterprise as a whole.
