Hosted and Community Bank Solutions
Impact 360 for Retail Financial Services is available to small and mid-sized banks as a managed service, providing cost-effective workforce management capabilities for platform and teller staffing.
Increasingly, retail bank branches are turning to workforce management solutions to help ensure they meet their customer service goals. However, these solutions have been cost-prohibitive to many small and mid-sized banks — until now.
Verint Witness Actionable Solutions offers a hosted version of Impact 360 for Retail Financial Services that puts workforce management within the reach of smaller banks. Designed specifically for the community branch environment, this managed service can enable you to benefit from the productivity and scheduling efficiencies of larger banks, without the up-front costs of a customized installation.
As a managed service, Impact 360 for Retail Financial Services can free your bank from the need to have an internal IT resource dedicated to maintaining workforce management hardware and software. We provide an experienced analyst who manages your monthly forecasting process and the related administration and maintenance, allowing you to focus on running your business.
To run branch schedules and productivity reports, bank branch managers access the scheduling server via a secure Internet site. The system is easy to use, requires minimal training, and can dramatically decrease the amount of time spent on creating schedules.
Impact 360 for Retail Financial Services Managed Services includes:
- Forecasting — Precisely forecasts transaction volume and the recommended staffing requirements to meet each branch’s specific service-level goals.
- Scheduling — Automatically generates a recommended schedule for each branch manager. Managers can quickly and easily manage the scheduling process using their Internet browsers.
- Strategic Business Solutions Services — Provides consulting expertise from our modeling experts, who will work with your bank to build a teller staffing and scheduling model that represents your bank’s unique characteristics.
